The International Organization for Migration in Kingston
is seeking a suitably qualified individual for the following position. VISA
APPLICATION CENTRE – CLIENT SERVICE ASSISTANT
The Incumbent will provide administrative support for the
Visa Application Centre in Kingston operated by IOM. Salary: G4 S1 (UN salary
scale) Role Requirements:
I.
Provide client service excellence to applicants
at all times, in full compliance with the Statement of Work (SOW) and the
Service Standards.
II.
Assist in the provision of client information:
distribution of application forms, information sheets and checklists regarding
visa requirements; assist with telephone, fax, e-mail, chat and SMS inquiries
from clients (including requirements for submitting visa applications and the
location of client’s passport), providing timely and accurate information to
clients; marketing and providing assistance to clients with Value Added
Services including but not limited to Self-Service and Assisted Data Entry
services. Informing clients of any changes to visa requirements or submission
procedures
III.
Assist in the collection and forwarding of
complete applications as per checklists, including biometrics collection:
provide guidance to clients on the proper completion of application forms,
while reviewing and collecting same applications along with any supporting /
additional documents, as required; record, dispatch and follow up on
applications and passports; arrange appointments for visa applicants who
require interview, as required
IV.
Collection of Fees: Where required, collect the
applicable visa fee(s) and IOM service fee(s); issue accurate receipts; daily
reconciliation of receipts and reporting same; Safe keeping of all
applications, supporting documentation and fees collected and responsible for
office keys.
V.
Data Capture; Assist in maintaining a high
degree of skill in using the software platform provided; enter all applicant
data, enrol biometrics as required, submit application documents in the
required order, while forwarding all applicant, passport and appointment
information to the U.K. government; ensure accurate tracking of both
applications and supporting documents via the software’s bar code scanning
system.
VI.
Assist in collecting processed applications;
returning processed applications, passports and supporting documentation.
VII.
Reporting: Assist in maintaining accurate and
detailed records of all applications and fees received, and biometrics enrolled
and report these records daily.
VIII.
Maintain positive working relationships with
IOM’s Lead VAC Partner, VFS Global United Kingdom Visa and Immigration (UKVI)
and U.K. government staff locally.
IX.
There may be a requirement to travel and operate
any of our Temporary Enrolment Locations in the Caribbean which may require
transit through the United States.
Technical competencies:
·
Outstanding oral, written and interpersonal
communication skills
·
Excellent organizational skills
·
Excellent problem resolution skills
·
Excellent customer service skills
·
Ability to work with minimal supervision, to
multi-task and cope with changing priorities Ability to maintain a high degree of
confidentiality
·
Sound integrity and judgement.
Qualifications and Experience:
·
University degree or equivalent in Business
Management, Client Services, Social Science or related discipline preferred; or
an equivalent combination of education, training and experience.
·
Minimum 3 years of relevant professional
experience in a similar setting and capacity preferred; Demonstrated ability to
maintain accuracy and confidentiality in performing responsibilities.
Applications should be submitted via email, no later than Sunday 19 June 2016
to: IOMKingston@iom.int indicating the position you are applying for in the
subject line.
We thank all applicants for your expressions of interest, however, only short
listed candidates will be contacted.
