VISA APPLICATION CENTRETEAM LEADER

The International Organization for Migration in Kingston is seeking a suitably qualified individual for the following position. VISA APPLICATION CENTRE TEAM LEADER

The Incumbent will provide administrative support for the Visa Application Centre in Kingston operated by IOM. Salary: G6 S1 (UN salary scale) 

Role Requirements:

I.                    Responsible for ensuring that all conditions in the services agreement signed between IOM and United Kingdom Visa and Immigration (UKVI) are adhered to by the staff under his/her daily supervision;

II.                  Responsible for the beginning and end of day reconciliation of all files, documents and fees along with meeting all VAC reporting requirements;

III.                Supervise, lead and build capacity of the VAC Team in order to implement VAC operations efficiently and effectively ensuring accurate and efficient use of the application tracking system by staff;

IV.                IV. Provision of Client Information: oversee the timely distribution of the most up to date application forms, information sheets and checklists regarding visa requirements; monitoring telephone and email inquiries received from clients; providing guidance for staff with regard to the U.K government’s visa application requirements, ensuring orderly operation of Self-Service and Assisted Data Entry Services and keeping up to date on any changes to visa requirements;

V.                  V. Receipt of Applications: oversee the provision of the correct information on proper completion of application forms, while reviewing and collecting same applications along with any supporting / additional documents as required; streamline arrangements for receipt of applications from select agents; record, dispatch to and follow up on applications and passports; arrange appointments for visa applicants who require interview, as required.

VI.                 Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter all applicant data, lodging of application documents in the required order, while forwarding all applicant, passport and appointment information to the U.K government; ensure accurate tracking via bar code scanning system;

VII.              Collection of Fees: where required, collect the applicable visa processing and/or service fees; ensure accuracy, timely accounting, reporting and depositing of all fees collected;

VIII.            Returning of Passport: Collect processed applications; return processed passports and requested information;

IX.                Reporting: Maintain records of all applications and its fees received and report these records periodically;

Technical competencies:     

·         Outstanding oral, written and interpersonal communication skills      

·         Excellent organizational skills      

·         Excellent problem resolution skills      

·         Excellent customer service skills      

·         Ability to work with minimal supervision, to multi-task and cope with changing priorities       Ability to maintain a high degree of confidentiality      

·         Sound integrity and judgement

Qualifications and Experience:      

·         University Degree in Business Management, Airline Ticketing, Social Science or related discipline; or an equivalent combination of education, training & experience      

·         Minimum five years of relevant professional experience in a similar setting & capacity; supervisory experience;

·         Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.

Applications should be submitted via email, no later than Sunday 19 June 2016 to: IOMKingston@iom.int indicating the position you are applying for in the subject line.

We thank all applicants for your expressions of interest, however, only short listed candidates will be contacted.