Executive Assistant Manager - The Caves

The Caves is in search of a skilled, vibrant Executive Assistant Manager with international experience and an appreciation for the unique qualities of the Jamaican culture.

---

The EAM, who reports to the General Manager, will have primary responsibility for the operations of the food and beverage and purchasing department while, assisting with overseeing the complete hotel operation.

 

The role involves assisting in the development and implementation of the marketing plan, budget and goals program of the hotel to ensure on-going optimum guest satisfaction, sales potential and profitability.

 

Responsibilities include, but not limited to:

• Ensure the efficient and productive management of departments under direct control and generally, all departments; 
• Managing guest feed-back and interacting with guests on a daily basis; 
• To participate in preparation of the Resort strategic plan, marketing plan and goals program; 
• Establish short-term and long-term goals for each Department according to areas of most need and continuous operational review for compliance; 
• Ensure departments operate within budget without affecting quality and productivity; 
• Oversee all food and beverage service, evaluate for quality control and ensure Standard Operating Procedures (SOPs) are in place, including check lists, time and motion studies, training guides and manuals; 
• Designing and implementing department standards and regulations; 
• Recruiting, training and supervising F&B staff to prevent work interruption and to monitor their compliance; 
• Effectively controlling food and beverage cost; 
• Planning menu according to events and guests special dietary needs; 
• Create and implement programmes to increase restaurant sales and service delivery in keeping with hotel's brand; 
• Coordinate functions and activities with the General Manager; 
• Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity; 
• Assume full responsibilities in the absence of the General Manager as appropriate and provide regular updates on all operations achievements and key issues.

 Minimum Qualifications 

• Minimum five (5) years experience in a senior role, with at least three (3) years as a food & beverage leader in a hotel, preferably in a boutique resort; 
• Bachelor's degree in business management or tourism related field would be an asset; 
• Proven track record leading and supervising teams of at least 20; 
• Computer literate with knowledge of point-of-sale systems and financial software; 
• Good inventory management knowledge; 
• Ability to lead under pressure 
• Bar service including wine and liquor knowledge 
• Practical experience in budgeting, food costs and staff scheduling 
• Competent in Microsoft Suite as well as Micros Fidelio or similar

 

To apply visit our website at: https://www.islandoutpost.com/jobs-and-careers/