The University of the West Indies,
Western Jamaica Campus is seeking suitably qualified professionals to join our
team in the capacity of: CUSTOMER SERVICE CLERK
Main Purpose of Job:
The
Customer Service Clerk provides services to students and prospective students,
to internal and external employees and to the general public; assists with the
maintenance of the records of the Office and the flow of information and
problem resolution generally.
Duties and Responsibilities
include:
·
The
successful candidate will report to the Director-Western Jamaica Campus and is
expected to perform the following duties:
·
Serve
as the first point of contact for visitors (prospective students, students,
employees of the University and the public) to the Office and respond to their
need for information and problem resolution.
·
Answer,
screen and route telephone calls and take messages
·
Provide
general information to the campus population
·
Collect,
sort, log and distribute mails
·
Manage
filing of relevant records
·
Advise
clients on admissions procedures
·
Record
and process signed documents specific to completion of admission
·
Assist
in contacting prospective students in order to achieve a greater acceptance
rate
·
Assist
students in the registration guidelines and procedure
·
Help
in the printing of materials for lecturers and students
·
Provide
students with information relating to change of majors and enrollment status,
faculty transfer and campus transfer
Qualifications and Experience:
·
Three
CSECS/CXC Level subjects including English Language
·
Certificate
in Customer Service Skills/Training
·
Three
(3) years relevant experience in a customer service environment
Knowledge, Skills & Abilities
·
Strong
client service orientation
·
Excellent
communication skills; ability to communicate clearly, diplomatically and
assertively
·
Knowledge
of good customer relationship/customer service practices
·
Ability
to handle high volume of customer calls while maintaining a positive attitude
·
Ability
to work with multiple priorities
Application letter along with
curriculum vitae giving full particulars of qualifications, experience, names
and addresses of three references should be sent by electronic mail to
hrmd.sed@uwimona.edu.jm for the attention of:
The Director, Human Resource
Management Division,
The University of the West Indies,
Mona Campus,
Kingston 7.
The final date for receipt of
applications is April 22, 2016.
In order to expedite the selection
process, applicants are advised to ask their referees to send reports under
confidential cover to the above address without waiting to be contacted.