Adsense

Sunday, 20 March 2016

Customer Service Clerk - The University of the West Indies, Western Jamaica Campus

The University of the West Indies, Western Jamaica Campus is seeking suitably qualified professionals to join our team in the capacity of: CUSTOMER SERVICE CLERK

Main Purpose of Job:

The Customer Service Clerk provides services to students and prospective students, to internal and external employees and to the general public; assists with the maintenance of the records of the Office and the flow of information and problem resolution generally.

Duties and Responsibilities include:
·         The successful candidate will report to the Director-Western Jamaica Campus and is expected to perform the following duties:
·         Serve as the first point of contact for visitors (prospective students, students, employees of the University and the public) to the Office and respond to their need for information and problem resolution.
·         Answer, screen and route telephone calls and take messages
·         Provide general information to the campus population
·         Collect, sort, log and distribute mails
·         Manage filing of relevant records
·         Advise clients on admissions procedures
·         Record and process signed documents specific to completion of admission
·         Assist in contacting prospective students in order to achieve a greater acceptance rate
·         Assist students in the registration guidelines and procedure
·         Help in the printing of materials for lecturers and students
·         Provide students with information relating to change of majors and enrollment status, faculty transfer and campus transfer

Qualifications and Experience:
·         Three CSECS/CXC Level subjects including English Language
·         Certificate in Customer Service Skills/Training
·         Three (3) years relevant experience in a customer service environment

Knowledge, Skills & Abilities
·         Strong client service orientation
·         Excellent communication skills; ability to communicate clearly, diplomatically and assertively
·         Knowledge of good customer relationship/customer service practices
·         Ability to handle high volume of customer calls while maintaining a positive attitude
·         Ability to work with multiple priorities

Application letter along with curriculum vitae giving full particulars of qualifications, experience, names and addresses of three references should be sent by electronic mail to hrmd.sed@uwimona.edu.jm for the attention of:
The Director, Human Resource Management Division,
The University of the West Indies,
Mona Campus,
Kingston 7.

The final date for receipt of applications is April 22, 2016.

In order to expedite the selection process, applicants are advised to ask their referees to send reports under confidential cover to the above address without waiting to be contacted.

No comments:

Post a Comment