Reporting to the Branch Manager, this management level position will be responsible for the day-to-day management of the Bank's Operations.
CUSTOMER SERVICE MANAGER (Montego Bay) Major Responsibilities
• Minimizing and controlling cash exposure, ensure that protective measures are in place and that cash control procedures are strictly observed
• IMonitoring and ensuring that the workload is completed effectively and efficiently by the appropriate people and that work is evenly distributed among those qualify to complete it.
• Monitoring and auditing standard procedures to ensure proper attention is given to security concerns.
• Monitoring cash holdings to the branch target while respecting transaction-processing requirements.
• Leading the identification and escalation of process improvements to enhance service quality.
• Administering the Performance Management Review Program for the service and support team, setting appropriate performance targets and monitoring performance against goals.
• Identifying and recommending development needs for staff to ensure staff can perform job duties competently and that staff is adequately cross-trained in preparation for absences.
• Minimizing and controlling cash exposure, ensure that protective measures are in place and that cash control procedures are strictly observed
• IMonitoring and ensuring that the workload is completed effectively and efficiently by the appropriate people and that work is evenly distributed among those qualify to complete it.
• Monitoring and auditing standard procedures to ensure proper attention is given to security concerns.
• Monitoring cash holdings to the branch target while respecting transaction-processing requirements.
• Leading the identification and escalation of process improvements to enhance service quality.
• Administering the Performance Management Review Program for the service and support team, setting appropriate performance targets and monitoring performance against goals.
• Identifying and recommending development needs for staff to ensure staff can perform job duties competently and that staff is adequately cross-trained in preparation for absences.
Knowledge/Skills Requirements:
• First Degree in Management Studies or equivalent, with a minimum of Seven (7) years experience in Banking Operations with at least Five (5) years at the Supervisory level.
• Well-developed presentation skills sufficient to communicate both detailed factual and conceptual information.
• Influential skills sufficient to resolve situations involving distinct differences of opinion and to motivate staff to achieve results.
• Developed problem solving skills sufficient to analyze opportunities for efficiency and resolve relatively complex issues related to customer service and staff.
• Ability to organize workload and delegate effectively.
• Well developed interpersonal and communication skills.
• First Degree in Management Studies or equivalent, with a minimum of Seven (7) years experience in Banking Operations with at least Five (5) years at the Supervisory level.
• Well-developed presentation skills sufficient to communicate both detailed factual and conceptual information.
• Influential skills sufficient to resolve situations involving distinct differences of opinion and to motivate staff to achieve results.
• Developed problem solving skills sufficient to analyze opportunities for efficiency and resolve relatively complex issues related to customer service and staff.
• Ability to organize workload and delegate effectively.
• Well developed interpersonal and communication skills.
Interested persons who meet the specified requirements are invited to submit applications for consideration tofghrd@gkco.com by March 18, 2016 or to:
The Vice President - Human Resources
First Global
5th Floor, 2 St. Lucia Avenue
Kingston 5
The Vice President - Human Resources
First Global
5th Floor, 2 St. Lucia Avenue
Kingston 5
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