Delta Supply company seeks Customer Service Representative

Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Core Functions 

• Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders. 
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. 
• Prepare proforma invoices and quotations on a timely basis. 
• Providing pricing information, production specifications and applications as per customer queries. 
• Ensures and provides quality service to both internal and external customers.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. 
• Provides feedback to the Sales & Marketing Department. 
• Provides back-up support to other group members in the performance of job duties as required. Performs other related duties as assigned by your immediate supervisor. 
• The position reports directly to the Customer Service/ Merchandise Supervisor 
• The Merchandise/Customer Service Representative shall maintain a good working relationship with all team members and members of other teams associated with the Merchandise Department.

Product Range:

The products the customer service rep. is responsible for are of an industrial nature. The product range includes 

• Safety & Material Handling 
• Construction, Welding Equipment & Power Tools 
• Agriculture, Landscaping & Irrigation Equipment 
• Compressors & Pumps
• Cleaning Equipment Customer Service Representative

Please submit applications to: hrdept@deltasupplyco.com